Shipping & Returns

1. Processing Time:

   • Orders are typically processed within 1-2 business days.
   • Processing time may vary during peak seasons or holidays.

2. Shipping Options:

   • Standard Shipping: Estimated delivery within 7-14 business days.

3. Shipping Costs:

   • Shipping costs are calculated at checkout based on the shipping method and destination.

4. International Shipping:

   • Available to select countries.

5. Tracking Information:

   • A tracking number will be provided via email once the order is shipped.
   • Customers can track their order using the provided tracking link.

Return Policy:

1. Return Period:

   • Items can be returned within 90 days of the delivery date.

2. Return Conditions:

   • Items must be in their original condition, unused, and in the original packaging. If the return is a result of our error (you received an incorrect or defective item, etc.) a receipt or proof of purchase is required for returns.

3. Return Process:

   • Contact customer service to initiate a return.
   • Customer service will provide a return authorization number and return instructions.
   • Package the item securely and include the return authorization number inside the package.

4. Return Shipping Costs:

   • Return shipping costs are typically the responsibility of the customer unless the item is defective or the return is due to an error by the company.

5. Refunds:

   • Once the returned item is received and inspected, a refund will be processed to the original method of payment.
   • Refunds typically take 5-10 business days to appear on the customer's account, depending on the payment method.

6. Exchanges:

   • Exchanges are processed similarly to returns. Contact customer service to arrange an exchange for a different size or product.
7. Cancellations:

• Contact support within 24 hours of ordering to cancel. Cancellations cannot be processed after 24 hours.

Contact Information:

• For any questions or concerns regarding shipping or returns, customers can contact customer service via emailing info@earthsync.shop.